Once the fault/issue is clarified, we may offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Should you wish to return a faulty item.

Photos and/or videos of the item may also be requested to assist in the return process. When a return is authorised, it is the buyers responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion. Following this 60 day period, the customer is responsible for the cost of returning the goods. While many spare parts are stocked in US, we may need to order certain parts from the supplier on your behalf.

Whilst most ordered parts arrive within 6 days, a small number of difficult to order parts may require up to 2 weeks to arrive. To see if you are eligible please see the following requirements: 1. We must be notified within 30 days of you receiving the item that you intend to return it. The item is securely packed to ensure it is received in original and re-saleable condition.

If you wish to take up this offer, please send us an message stating your order number, the item/s you wish to return, and the reason for the return. All other relevant information will be given to you at this time. And welcome back to our store again.